Terms of service

TERMS AND CONDITIONS Taart Markt

Last updated: 30-12-2025

1. Definitions

The following terms are used in these general terms and conditions:

  • Supplementary agreement: an agreement in which a consumer obtains products, digital content and/or services via a distance contract, and a trader or a third party delivers these products, digital content and/or services in accordance with an agreement between that third party and the trader;
  • Withdrawal period: the period within which a consumer can make use of their right of withdrawal;
  • Consumer: a natural person whose actions are not carried out for objectives relating to the course of a trade, profession or business;
  • Day: calendar day;
  • Digital content: data that are produced and supplied in digital form;
  • Extended duration transaction: a distance contract relating to a series of products and/or services, whereby the obligation to supply and/or purchase is spread over a period of time;
  • Durable medium: every means - including emails - that enables a consumer or trader to store information that is addressed to them personally in a way that facilitates its future use or consultation during a period that is in keeping with the objective for which the information is intended, and which facilitates the unaltered reproduction of the stored information;
  • Right of withdrawal: the possibility for a consumer to waive a distance contract within the withdrawal period;
  • Trader: a natural or legal person who offers products, (access to) digital content and/or services to consumers from a distance;
  • Distance contract: a contract concluded between a trader and a consumer within the framework of a system organized for the distance sale of products, digital content and/or services, whereby sole or partly use is made of one or more techniques for distance communication up to and including the moment that the contract is concluded;
  • Technique for distance communication: means that can be used for communication regarding the offer made by the trader and concluding a contract, without the necessity of the consumer and trader being in the same place at the same time.

2. Identity of the trader

Company Name: Taart Markt
Trade Name: Taart Markt
Chamber of Commerce Number: 576247704B01
VAT Identification Number: NL005300240B88
Registered Address: Evenaar 104, 3067 DA, Rotterdam

Contact Details:
Email: contact@taartmarkt.nl
Phone: +31 611 765 222 Available: [Monday to Friday 9:00-17:00]

Taart Markt operates an e-commerce platform at https://www.taartmarkt.nl for intermediation in the sale of cakes, pastries and other bakery products (hereinafter "Products") to consumers and business customers.

3. Applicability

  1. These general terms and conditions apply to every offer made by the trader and to every distance contract concluded between the trader and consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the trader will indicate, before the distance contract is concluded, where the general terms and conditions can be inspected and that they will be sent free of charge to the consumer as quickly as possible at the consumer's request.
  3. If the distance contract is concluded electronically, then, contrary to the previous paragraph and before the distance contract is concluded, the consumer will be provided with the text of these general terms and conditions electronically, in such a way that the consumer can easily store them on a durable data carrier.
  4. In cases where specific product or service-related terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs apply by analogy and the consumer can always invoke the applicable condition that is most favorable to them in the event of incompatible general terms and conditions.
  5. For business customers (B2B), these general terms and conditions apply with the exception of provisions regarding the right of withdrawal (articles 6 and 7) and mandatory information provision that specifically applies to consumers.

4. The offer

  1. If an offer is subject to a limited period of validity or is made subject to conditions, this will be explicitly mentioned in the offer.
  2. The offer contains a complete and accurate description of the products offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the trader makes use of illustrations, these will be a true representation of the products offered. Obvious errors or mistakes in the offer do not bind the trader.
  3. All images on our website are for illustrative purposes only. Because all products are made fresh and artisanally, the actual appearance may vary from the images. Such variations do not constitute a failure to deliver.
  4. Every offer contains information that makes it clear to the consumer what rights and obligations are related to the acceptance of the offer.

5. The contract

  1. The contract will be concluded, subject to that which is stipulated in paragraph 4, at the moment at which the consumer accepts the offer and the conditions thereby stipulated have been fulfilled.
  2. If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. The consumer can dissolve the contract as long as this acceptance has not been confirmed by the trader.
  3. The contract is only concluded after full payment has been received, unless expressly agreed otherwise.
  4. If the contract is concluded electronically, the trader will take suitable technical and organizational measures to secure the electronic transfer of data and will ensure a safe web environment. If the consumer is able to pay electronically, the trader will take suitable security measures.
  5. The trader may obtain information – within statutory frameworks – about the consumer's ability to fulfill their payment obligations, as well as about facts and factors that are important for the responsible conclusion of the distance contract. If that research gives the trader proper grounds for declining to conclude the contract, then they have a right, supported by reasons, to reject an order or application or to bind its implementation to special conditions.
  6. The trader will provide to the consumer, at the latest when delivering a product, the following information, in writing, or in such a way that the consumer can store it on an accessible durable medium:
    • the visiting address of the trader's establishment where the consumer can go with complaints;
    • the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
    • the information about warranties and existing after-sales service;
    • the price including all taxes of the product; where applicable, the cost of delivery; and the method of payment, delivery or performance of the distance contract;
    • the requirements for termination of the contract if the contract has a duration of more than one year or is of indefinite duration;
    • if the consumer has a right of withdrawal, the model withdrawal form.

6. Right of withdrawal for consumers

Note: The right of withdrawal only applies to consumers, not to business customers.

Upon delivery of products:

  1. When purchasing products, a consumer has the right to dissolve a contract, without giving reasons, during a period of at least 14 days. The trader is allowed to ask a consumer for the reason of this dissolution, but the consumer is under no obligation to state their reason(s).
  2. The period stipulated in paragraph 1 commences on the day after the product was received by the consumer, or a third party designated by the consumer, who is not the transporting party, or:
    • if the consumer has ordered several products: the day on which the consumer, or a third party designated by the consumer, received the last product;
    • if the delivery of a product involves different deliveries or parts: the day on which the consumer, or a third party designated by the consumer, received the last delivery or the last part;
    • with contracts for the regular delivery of products during a given period: the day on which the consumer, or a third party designated by the consumer, received the first product.

Extended withdrawal period in case of failure to inform about the right of withdrawal:

  1. If the trader has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the withdrawal period shall expire twelve months after the end of the original withdrawal period determined in accordance with the previous paragraphs of this article.
  2. If the trader has provided the consumer with the information referred to in the previous paragraph within twelve months of the commencement date of the original withdrawal period, the withdrawal period shall expire 14 days after the day on which the consumer received that information.

7. Consumers' obligations during the withdrawal period

  1. During the withdrawal period, the consumer will handle the product and packaging carefully. They will only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. The principle here is that the consumer may only handle and inspect the product as they would be allowed to in a store.
  2. The consumer is only liable for diminished value of the product that is the result of handling the product in a manner that goes beyond what is permitted in paragraph 1.
  3. The consumer is not liable for diminished value of the product if the trader has not provided them with all legally required information about the right of withdrawal before or at the conclusion of the contract.

8. Exercise of the right of withdrawal by the consumer and costs thereof

  1. If the consumer makes use of their right of withdrawal, they report this within the withdrawal period by means of the model form for withdrawal or in another unambiguous manner to the trader.
  2. As soon as possible, but within 14 days from the day following the notification referred to in paragraph 1, the consumer returns the product, or hands it over to (a representative of) the trader. This is not necessary if the trader has offered to collect the product themselves. The consumer has in any case observed the return period if they return the product before the withdrawal period has expired.
  3. The consumer returns the product with all accessories supplied, if reasonably possible in original condition and packaging, and in accordance with the reasonable and clear instructions provided by the trader.
  4. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lies with the consumer.
  5. The consumer shall bear the direct costs of returning the product. If the trader has not reported that the consumer must bear these costs or if the trader indicates that they will bear the costs themselves, the consumer does not have to bear the costs for return.
  6. If the consumer withdraws after having first expressly requested that the provision of the service or the supply of gas, water or electricity that have not been prepared for sale in a limited volume or certain quantity commences during the withdrawal period, the consumer shall owe the trader an amount proportional to that part of the obligation fulfilled by the trader at the time of withdrawal, compared to full performance of the undertaking.
  7. The consumer shall not bear any costs for the total or partial supply of digital content not supplied on a tangible medium if:
    • prior to the delivery, they have not expressly agreed to the commencement of the performance of the agreement before the end of the withdrawal period;
    • they have not acknowledged that they have lost their right of withdrawal when giving their consent; or
    • the trader has failed to confirm this statement of the consumer.
  8. If the consumer makes use of their right of withdrawal, all supplementary agreements will be terminated by operation of law.

9. Traders' obligations in case of withdrawal

  1. If the trader enables the notification of withdrawal by the consumer by electronic means, they shall send an acknowledgement of receipt immediately upon receipt of this notification.
  2. The trader reimburses all payments made by the consumer, including any delivery costs the trader charged for the returned product, without delay but within 14 days following the day on which the consumer notifies them of the withdrawal. Unless the trader has offered to collect the product themselves, they may wait to refund until they have received the product or until the consumer proves that they have returned the product, whichever is earlier.
  3. The trader shall use the same means of payment as the consumer for reimbursement, unless the consumer agrees to a different method. The refund is free of charge for the consumer.
  4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the trader does not have to refund the additional costs for the more expensive method.

10. Exclusion of the right of withdrawal

The trader can exclude the right of withdrawal for the following products and services, but only if the trader stated this clearly when making the offer, or at least in good time prior to conclusion of the contract:

  1. Products or services whose prices are subject to fluctuations on the financial market over which the trader has no influence and which can occur within the period of withdrawal;
  2. Contracts concluded during a public auction;
  3. Service contracts, after full completion of the service, but only if:
    • implementation started with the explicit prior agreement of the consumer; and
    • the consumer declared having lost their right of withdrawal as soon as the trader had completed the contract in full;
  4. Package travels, package holidays and package tours as referred to in article 7:500 BW and contracts on passenger transport;
  5. Service contracts providing access to accommodation, if the contract already stipulates a certain date or period of implementation and other than for the purpose of accommodation, the transport of goods, car rental services and catering;
  6. Contracts relating to leisure activities, if the contract already stipulates a certain date or period of implementation;
  7. Products manufactured according to the consumer's specifications, which were not prefabricated and were made based on a consumer's specific choice or decision, or which are clearly intended for a specific person;
  8. Products subject to rapid decay or with a limited shelf-life;
  9. Sealed products that, for reasons relating to the protection of health or hygiene, are unsuited to returning and whose seal was broken subsequent to delivery;
  10. Products that, due to their nature, have been irretrievably mixed with other products;
  11. Alcoholic drinks whose price was agreed when concluding the contract, but the delivery of which can only take place after 30 days, and the actual value of which depends on market fluctuations over which the trader has no influence;
  12. Sealed audio/video-recordings and computer apparatus whose seal was broken after delivery;
  13. Papers or magazines, except for subscriptions;
  14. The delivery of digital content other than on a material medium, but only if:
    • the delivery commenced with the consumer's explicit prior agreement, and
    • the consumer declared that this implied their having lost their right of withdrawal.

Important for Taart Markt:

For most products ordered at Taart Markt, there is NO right of withdrawal because:

  • Cakes and pastries are perishable products (point 8);
  • Custom-made cakes are manufactured according to your specifications (point 7);
  • Sealed products are unsuitable for return for hygienic reasons after the seal has been broken (point 9).

This means that consumers who order cakes at Taart Markt generally cannot make use of the statutory 14-day right of withdrawal.

11. Goodwill cancellation policy (not a legal obligation)

Although the statutory right of withdrawal does not apply to our products, we maintain the following goodwill policy:

Cancellation by the customer:

  1. Catalog cakes (with minimum 2 days delivery time):

    • Cancellation up to 48 hours before scheduled delivery date: full refund
    • Cancellation between 48 and 24 hours before delivery: 50% of the order amount will be refunded
    • Cancellation within 24 hours before delivery: no refund possible

  2. Custom-made cakes (with minimum 7 days delivery time):

    • Cancellation up to 7 days before scheduled delivery date: full refund minus €25 administration costs
    • Cancellation between 7 and 3 days before delivery: 50% of the order amount will be refunded
    • Cancellation within 3 days before delivery: no refund possible

  3. Cancellations must be reported in writing via email to contact@taartmarkt.nl stating your order number.

  4. Refunds will be processed within 14 days after approval of the cancellation via the same payment method used for the order.

Cancellation or modification by Taart Markt:

  1. If we cannot fulfill your order, we will inform you as soon as possible and offer:
    • An alternative delivery date; or
    • An alternative product of comparable value; or
    • Full refund of the amount paid

12. The price

  1. During the period of validity indicated in the offer, the prices of the products offered will not be increased, except for price changes in VAT rates.
  2. Contrary to the previous paragraph, the trader may offer products or services at variable prices, in cases where these prices are subject to fluctuations in the financial market over which the trader has no influence. This dependence on fluctuations and the fact that any prices mentioned are recommended prices must be clearly stated in the offer.
  3. Price increases within 3 months after the contract was concluded are only permitted if they are the result of statutory regulations or stipulations.
  4. Price increases more than 3 months after the contract was concluded are only permitted if the trader stipulated as much and:
    • they are the result of statutory regulations or stipulations; or
    • the consumer is authorized to terminate the contract on the day on which the price increase takes effect.
  5. Prices stated in offers of products or services include VAT.
  6. All prices are subject to typographical and printing errors. No liability is accepted for the consequences of typographical and printing errors. In case of typographical and printing errors, the trader is not obliged to deliver the product according to the erroneous price.

Prices for Taart Markt:

  1. Catalog cakes: Prices are as stated on the product pages, including VAT.
  2. Custom-made cakes: For custom-made cakes, you will receive a quotation after your request.
  3. Delivery costs: Delivery costs will be displayed at checkout.
  4. Price deviations: If the correct price is lower than stated, we will charge the lower amount. If the correct price is higher than stated, we will contact you before accepting your order.

13. Conformity and warranty

  1. The trader guarantees that the products fulfill the contract, the specifications stated in the offer, the reasonable requirements of reliability and/or serviceability and the statutory stipulations and/or government regulations that existed on the date that the contract was concluded.
  2. A warranty arrangement offered by the trader, manufacturer or importer can never affect the statutory rights and claims that a consumer can enforce against the trader on the grounds of the contract.
  3. Any defects or incorrectly delivered products must be reported to the trader in writing within 24 hours after delivery. Products must be returned in original packaging and in new condition.
  4. The trader's warranty period corresponds to the statutory warranty period for consumer purchases (legal conformity). However, the trader is never responsible for the final suitability of the products for every individual application by the consumer, nor for any advice regarding the use or application of the products.

Product-specific information:

  1. Appearance and variation: All cakes and pastries are made fresh and artisanally. While we strive for a faithful representation as shown on the website, some variation in appearance, color, decoration and dimensions may occur. These variations are inherent to artisanal products and do not constitute a shortcoming.

  2. Dimensions and personalization: If you specify particular dimensions, texts or designs for your cake, you are responsible for their accuracy. We are not liable for errors in specifications provided by you.

  3. Shelf life: Cakes and pastries are perishable products. Consumption advice and storage instructions are provided with every order. The consumer is responsible for correct storage after receipt.

14. Allergens and food safety

IMPORTANT - Read this carefully:

  1. Allergen warning: All products offered at Taart Markt may contain any of the 14 allergens that must be declared according to Dutch and European legislation (EU Regulation 1169/2011):

    1. Cereals containing gluten (wheat, spelt, kamut, rye, barley, oats)
    2. Crustaceans
    3. Eggs
    4. Fish
    5. Peanuts
    6. Soy
    7. Milk (including lactose)
    8. Nuts (almonds, hazelnuts, walnuts, cashews, pecans, Brazil nuts, pistachios, macadamia nuts)
    9. Celery
    10. Mustard
    11. Sesame seeds
    12. Sulphur dioxide and sulphites (in concentrations of more than 10 mg/kg or 10 mg/liter)
    13. Lupin
    14. Molluscs

  2. Cross-contamination: All products are prepared in kitchens where nuts, gluten and other allergens are processed. Even if a product is "made without" a particular allergen, we cannot exclude the presence of traces of allergens. Our products may therefore not be suitable for persons with severe allergies.

  3. Your responsibility:

    • It is your own responsibility to know the allergies and intolerances of all consumers before purchasing the product.
    • An allergen card is included with every order. You are obliged to read this card and ensure that all consumers (or their carers) are aware of it before consumption.
    • Taart Markt cannot be held responsible for allergic reactions.

  4. No guarantee for allergen-free products: We cannot deliver products that are completely free from allergens or cross-contamination. Consumers with severe allergies are advised not to consume our products.

  5. Ingredient information: Specific ingredient information per product can be requested via contact@taartmarkt.nl. This information is provided as supplied by the bakers, but we cannot guarantee its completeness.

15. Delivery and implementation

  1. The trader will take the greatest possible care when receiving and implementing orders for products.
  2. The place of delivery is deemed to be the address that the consumer makes known to the company.
  3. Taking into consideration what is stated in article 4 of these general terms and conditions, the company will implement accepted orders with efficient expedition, though at the latest within 30 days, unless a different period of delivery has been agreed. If delivery suffers a delay, or if the delivery cannot be implemented, or only partially, the consumer will be informed about this at the latest 30 days after the order was placed. In this case, the consumer has a right to dissolve the contract free of charge and a right to possible damages.
  4. Following dissolution in accordance with the previous paragraph, the trader refunds the consumer immediately the sum they had paid.
  5. The risk of damage and/or loss of products rests upon the trader up to the moment of delivery to the consumer or a representative previously designated by the consumer and announced to the trader, unless this has explicitly been agreed otherwise.

Delivery times Taart Markt:

  1. Catalog cakes: Minimum delivery time is 2 days (48 hours) after placing and confirming the order.
  2. Custom-made cakes: Minimum delivery time is 7 days after acceptance of the quotation and confirmation of the order.
  3. Delivery date: The delivery date will be stated in the order confirmation. We will do our utmost to meet this date and the agreed time slot.
  4. Delivery by third parties: Actual delivery is arranged by independent bakers or delivery services engaged by them. Taart Markt acts as an intermediary.
  5. Delivery area: We only deliver within the Netherlands, to locations where our bakers can deliver. The available delivery area is shown when placing the order.

Not at home during delivery:

  1. It is your responsibility to ensure that you or the intended recipient are at home during the agreed time slot. Cakes are highly perishable.

  2. In case of absence, the delivery person will attempt to make contact. If delivery is not possible:

    • An attempt will be made to deliver the order to a neighbor, after which you will be informed;
    • If delivery is impossible, you will be contacted for further instructions;
    • If delivery is not possible despite reasonable efforts through no fault of ours, no costs can be refunded. You may be required to pay the costs for a new delivery attempt.

  3. Late delivery: If your order does not arrive on time, please contact our Customer Service Team immediately via contact@taartmarkt.nl with your order number in the subject line, or call +31 611 765 222.

  4. Transfer of ownership: You become the owner of the products once we have received full payment and they have been delivered to you.

16. Changes to your order

  1. If you wish to make a change to your order, please contact us as soon as possible via contact@taartmarkt.nl stating your order number in the subject line.
  2. We will do our best to ensure that your changes are met, but cannot guarantee that this is possible, especially if production has already started.
  3. There may be an administration charge and additional costs associated with changes, which we will inform you about.
  4. If the change is not possible or if the consequences of making the change are unacceptable to you:
    • The original order remains in effect; or
    • You may cancel the order in accordance with our cancellation policy (article 11).

17. Payment

  1. As far as not otherwise stipulated in the contract or supplementary conditions, amounts payable by the consumer should be paid within 14 days after commencement of the withdrawal period, or in the absence of a withdrawal period within 14 days after the conclusion of the contract. In the case of a contract to provide a service, this 14-day period starts on the day after the consumer received confirmation of the contract.
  2. For Taart Markt applies: Payment must be made in full in advance. Your order is only accepted and processed after full payment has been received, unless expressly agreed otherwise.
  3. The consumer is obliged to report immediately to the trader any inaccuracies in payment data provided or stated.
  4. If the consumer does not meet their payment obligation(s) on time, after being informed by the trader of the late payment and the trader has granted the consumer a period of 14 days from the day after receipt of the reminder to still meet their payment obligations, after failure to pay within this 14-day period, the statutory interest is owed on the amount still due and the trader is entitled to charge the extrajudicial collection costs incurred. These collection costs amount to a maximum: 15% on outstanding amounts up to €2,500; 10% on the next €2,500 and 5% on the next €5,000 with a minimum of €40. The trader can deviate from the aforementioned amounts and percentages for the benefit of the consumer.

Payment methods Taart Markt:

  1. We accept the following payment methods via Shopify Payments:

    • iDEAL
    • Bancontact
    • Credit card (Visa, Mastercard, American Express, Maestro, UnionPay)
    • Apple Pay
    • Google Pay
    • Shop Pay

  2. By using our website and placing an order, you also accept the general terms and conditions of Shopify Payments. Taart Markt is not liable for payments and monetary transactions that occur through this service.

  3. All transactions are securely processed through Shopify's payment infrastructure.

18. Complaints procedure

  1. The trader provides for a complaints procedure, that has been given sufficient publicity, and will deal with a complaint in accordance with this complaints procedure.
  2. Complaints about the implementation of a contract must be submitted to the trader without delay, fully and with clear descriptions, after the consumer has discovered the shortcomings.
  3. A reply to complaints submitted to the trader will be provided within a period of 14 days, calculated from the date of receipt. If it is anticipated that a complaint will require a longer processing time, then the trader will reply within 14 days, confirming receipt and indicating when the consumer can expect a more elaborate reply.
  4. The consumer should give the trader a time period of at least 4 weeks to solve the complaint in joint consultation. After this period of time, the complaint becomes a dispute that is subject to dispute resolution via regular legal proceedings.

Complaints procedure Taart Markt:

  1. Reporting complaints: Complaints about delivered products should be reported as soon as possible, preferably within 24 hours after delivery via:

  2. Burden of proof: For complaints about taste, texture, freshness or alleged hygiene issues:

    • You must inform us immediately;
    • The product must be preserved;
    • You must give us the opportunity to collect the product for investigation;
    • We cannot offer refunds or compensation if we are not given the chance to assess the complaint by inspecting the product.

  3. Complaints after 72 hours: Complaints received more than 72 hours after delivery may not be processed by us.

  4. Public reviews: We kindly request that complaints are brought to our attention before posting negative reviews in public forums, so that we can seek to resolve them to your satisfaction.

19. Disputes

  1. Agreements between the trader and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law.

  2. Disputes between the consumer and the trader about the conclusion or execution of agreements with regard to products and services to be delivered or delivered by this trader may be submitted by both parties to the competent Dutch court.

  3. A dispute is only eligible for consideration by the court if the consumer has first submitted their complaint to the trader within a reasonable period of time and the parties have not succeeded in resolving the complaint through mutual consultation.

Online dispute resolution (ODR):

  1. The European Commission provides a platform for online dispute resolution (ODR platform) that consumers can use for resolving disputes. The ODR platform can be found at: https://ec.europa.eu/consumers/odr/

20. Liability

  1. If the trader fails to comply with these terms, they are responsible for loss or damage that the consumer suffers and that is a foreseeable result of breaching this contract or failing to use reasonable care and skill, but they are not responsible for loss or damage that is not foreseeable.
  2. Loss or damage is foreseeable if either it is obvious that it will happen, or if, at the time the contract was made, both the trader and the consumer knew it might happen.

We do not exclude or limit liability in any unlawful way:

  1. We do not exclude or limit our liability to you in any way that would be unlawful under Dutch law. This includes liability for:
    • Death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
    • Fraud or fraudulent misrepresentation;
    • Breach of your statutory consumer rights;
    • Intentional misconduct or gross negligence;
    • Product liability as referred to in applicable legislation.

Limitation of liability:

  1. Without prejudice to the foregoing, and to the extent permitted by applicable law, our liability to you arising under or in connection with these terms and the contract with you is limited to the amount of the fees paid by you to us for the specific order that is the subject matter of the claim for liability.

We are not liable for business losses:

  1. We are not liable for:
    • Loss of profit;
    • Loss of business, business interruption;
    • Loss of business opportunity;
    • Loss of anticipated savings;
    • Any indirect or consequential loss or damage.

Specific for Taart Markt:

  1. Allergens and food safety: Taart Markt is not liable for allergic reactions that occur as a result of consumption of our products, provided we have provided the correct allergen information. It is the consumer's responsibility to read and understand this information before consumption takes place.

  2. Delivery by third parties: Taart Markt acts as an intermediary between customers and independent bakers. The bakers are primarily responsible for the quality of the products and the execution of delivery. Taart Markt strives to work only with reliable bakers but cannot fully guarantee their actions.

  3. Delays outside our control: If our delivery is delayed by an event outside our control (force majeure), we will contact you as soon as possible. Provided we do this, we are not liable for delays caused by the event. Examples of force majeure include: natural disasters, extreme weather conditions, strikes, pandemics, government restrictions, problems with raw materials or suppliers.

21. Use of personal data

  1. The trader processes personal data of the consumer in accordance with the General Data Protection Regulation (GDPR) and Dutch privacy legislation.
  2. For detailed information about how we process your personal data, we refer to our Privacy Policy available on our website: www.taartmarkt.nl/privacy
  3. We only use your personal data for the following purposes:
    • Processing and executing your order;
    • Communication about your order;
    • Customer service and handling complaints;
    • Improvement of our services;
    • Marketing purposes (only with your consent).
  4. We share your data with the bakers who execute your order and with delivery services to the extent necessary for the execution of your order.
  5. For more information about your privacy rights, you can contact the Dutch Data Protection Authority: www.autoriteitpersoonsgegevens.nl

22. Transfer of rights

  1. The trader may transfer their rights and obligations under these terms to another organization. We will always notify you in writing if this happens and ensure that the transfer will not affect your rights under the contract.
  2. You may only transfer your rights or obligations under these terms to another person if we agree to this in writing, at our sole discretion.
  3. These terms are between you and us. No other person shall have any rights to enforce any of its terms.

23. Final provisions

  1. Severability: Each of the articles of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining articles will remain in full force and effect.
  2. No waiver of rights: If we do not insist immediately that you do anything you are required to do under these terms or the contract, or if we delay in taking steps against you in respect of your breaking these terms or the contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
  3. Applicable law: These terms are governed by Dutch law.
  4. Choice of forum:
    • For consumers: If you are a consumer, you can bring legal proceedings in respect of the products in the Dutch courts, or as described in article 19 (Disputes).
    • For business customers: If you are a business customer, disputes shall exclusively be submitted to the competent court in the district where Taart Markt is established.

24. Amendment of terms

  1. The trader reserves the right to amend or supplement these general terms and conditions.
  2. Minor changes can be implemented at any time.
  3. Major substantive changes will be discussed with the consumer as much as possible in advance.
  4. Changes to these terms are only effective after they have been published in an appropriate manner.
  5. In the event of applicable changes during the term of an offer, the provision most favorable to the consumer shall prevail.
  6. Please save a copy of the terms applicable at the time of your order.

25. Thuiswinkel.org Industry Guarantee

Note: Taart Markt is not yet affiliated with Thuiswinkel.org.

APPENDIX: Model form for right of withdrawal

(this form should only be completed and returned if you want to withdraw from the contract)

NOTE: For most products from Taart Markt, there is NO right of withdrawal because they are perishable and/or custom-made products. This form is only applicable if the right of withdrawal does apply.

To:
Taart Markt Evenaar 104, 
3067 DA,
Rotterdam

Email: contact@taartmarkt.nl

I/We* hereby inform you that I/we* withdraw from our contract regarding the sale of the following products: [description of product]*
the delivery of the following digital content: [description of digital content]*
the provision of the following service: [description of service]*

Ordered on*/received on* [date of ordering services or receiving goods]

[Consumer(s)' name]

[Consumer(s)' address]

[Consumer(s)' signature] (only if this form is submitted on paper)

Date

*Delete or provide supplementary information, as applicable.